Photo: Piedmont Natural Gas
Dec. 5. Piedmont Natural Gas landed the No. 1 spot in customer satisfaction in the new J.D. Power Gas Utility Residential Customer Satisfaction Study of large residential natural gas companies in the South. It’s the third year in a row that PNG was No. 1 among eight in the South.
Charlotte-based Piedmont earned top rankings in the following study factors: billing and payment, corporate citizenship, and customer care.
Background
The J.D. Power study is based on responses from 63,363 online interviews conducted from January 2024 through October 2024 among residential customers of the 86 largest gas utility brands across the United States, which represent more than 64.6 million households.
Quotable
“Our customer-first approach means we show up daily, whether it’s working to ensure someone has heat on a cold night, walking a customer through a bill-related question on the phone, or volunteering in the communities where we live and work,” said Brian Weisker, president of Piedmont Natural Gas.
Piedmont Natural Gas is a subsidiary of Duke Energy and distributes natural gas to more than 1.2 million residential, commercial, industrial and power generation customers in North Carolina, South Carolina and Tennessee.
Given the large number of customers represented by the J.D. Power study, how might gas utility companies tailor their services to meet the diverse needs of these households? Greeting : Magister Manajemen
Posted by Magister Manajemen | December 6, 2024, 3:04 am